Services
Q: What does it cost and what services do you receive?
A: A standard $60 Intake/Diagnostic charge is due for each computer dropped off and left with Mac Nurse for diagnostic service. This Intake/Diagnostic charge (when applicable) includes a FULL external physical and internal inspection of each unique computer’s software and hardware, as well as a professional Tune-Up of your computer’s OS + hard drive (if your HD is functional). This full diagnostic procedure will usually take 12-48 hours and is necessary to determine which repairs and/or upgrades will be required, recommended, or both. This $60 Intake/Diagnostic charge includes one 30-minute appointment to drop off your device(s). This appointment allows for 30-minutes of information gathering for information we will need such as your device's password(s) or passcode(s), your Apple ID and password, your pertinent email addresses and their related passwords, the filling out of the Mac Nurse Intake and Agreement form, and a brief conversation about the Mac Nurse repair process.
This $60 Intake/Diagnostic charge also includes a 30-minute “post-op” professional consultation with Mac Nurse when you pick up your device. This post-op session includes a re-orientation to your device(s) as well as Mac Nurse Tech-Support, and this is the ideal time to have your technical questions addressed and thoroughly answered. It should be understood that time spent together beyond these included 30-minute sessions is considered billable consulting time.
Although most computers coming in will require a proper evaluation and diagnosis, it is not always the case. For situations that are unique, or simply do not require a diagnosis, you may still select this option for a free 30-minute appointment to drop off your computer with Mac Nurse. Under the most common circumstances, when dropping off your computer/device. Please be sure to book a future, 5-minute Quick Pickup or 30-minute full service appointment with Mac Nurse to come and pick up your device.
A: A standard $60 Intake/Diagnostic charge is due for each computer dropped off and left with Mac Nurse for diagnostic service. This Intake/Diagnostic charge (when applicable) includes a FULL external physical and internal inspection of each unique computer’s software and hardware, as well as a professional Tune-Up of your computer’s OS + hard drive (if your HD is functional). This full diagnostic procedure will usually take 12-48 hours and is necessary to determine which repairs and/or upgrades will be required, recommended, or both. This $60 Intake/Diagnostic charge includes one 30-minute appointment to drop off your device(s). This appointment allows for 30-minutes of information gathering for information we will need such as your device's password(s) or passcode(s), your Apple ID and password, your pertinent email addresses and their related passwords, the filling out of the Mac Nurse Intake and Agreement form, and a brief conversation about the Mac Nurse repair process.
This $60 Intake/Diagnostic charge also includes a 30-minute “post-op” professional consultation with Mac Nurse when you pick up your device. This post-op session includes a re-orientation to your device(s) as well as Mac Nurse Tech-Support, and this is the ideal time to have your technical questions addressed and thoroughly answered. It should be understood that time spent together beyond these included 30-minute sessions is considered billable consulting time.
Although most computers coming in will require a proper evaluation and diagnosis, it is not always the case. For situations that are unique, or simply do not require a diagnosis, you may still select this option for a free 30-minute appointment to drop off your computer with Mac Nurse. Under the most common circumstances, when dropping off your computer/device. Please be sure to book a future, 5-minute Quick Pickup or 30-minute full service appointment with Mac Nurse to come and pick up your device.
If you dropped your computer of for a FULL diagnosis, evaluation, and repair, then when you come to pick up your newly repaired computer, Mac Nurse provides 30 minutes of complimentary consultation, re-orientation, and instruction on how to best use your repaired computer. Although this 30-minutes of tech-support is not required, it is a beneficial service offered that most customers find helpful. If you feel you do not need this 30-minute block of time, please select "Quick Appointment to Pick-up your Computer (5 minute block)" service instead.
This is a basic and quick appointment to simply pay your balance and pickup your computer from Mac Nurse. Please be aware that this type of appointment does not allocate any time for follow-up questions and answers, or tech-support. If you have a need for technical consulting with Mac Nurse, please be sure to choose the 30-minute block for pickup.
With this QUICK type of appointment, you should be in and out in about 5 minutes!
With this QUICK type of appointment, you should be in and out in about 5 minutes!
One-on-one technical consulting and support at the Mac Nurse office. Tech-support for customers whose computers are working perfectly, and desire consulting and tech-support. $50/half-hour.
One-on-one technical consulting and support at the Mac Nurse office. Tech-support for customers whose computers are working perfectly, and desire consulting and tech-support. $50/half-hour.
One-on-one technical consulting and support at the Mac Nurse office. Tech-support for customers whose computers are working perfectly, and desire consulting and tech-support. $50/half-hour.
One-on-one technical consulting and support at the Mac Nurse office. Tech-support for customers whose computers are working perfectly, and desire consulting and tech-support. $50/half-hour.
One-on-one technical consulting and support at the Mac Nurse office. Tech-support for customers whose computers are working perfectly, and desire consulting and tech-support. $50/half-hour.
Book
On-Location : 90-Minutes of One-on-One Tech Support at your home or business
. Duration:1 hr 30 mins·
Mac Nurse comes to your home or business to support, consult, upgrade, and/or repair your Computer. $60/half-hour. Travel Charge is usually $0, $30, $45, or $60 depending on distance of travel. For scheduling 60-minutes of On-Location One-on-One Tech Support at your home or business please contact Mac Nurse by phone or email since this type of appointment cannot be booked autonomously by Customers. There is a 2-hour minimum for locations in zones B-F (7 miles or further from either Stowe or Hardwick). Please schedule a 2-hour appointment if you are further than 7 miles from either Mac Nurse office. Thank you.
Mac Nurse comes to your home or business to support, consult, upgrade, and/or repair your Computer. $60/half-hour. Travel Charge is usually $0, $30, $45, or $60 depending on distance of travel.
Mac Nurse comes to your home or business to support, consult, upgrade, and/or repair your Computer. $60/half-hour. Travel Charge is usually $0, $30, $45, or $60 depending on distance of travel.
Mac Nurse comes to your home or business to support, consult, upgrade, and/or repair your Computer. $60/half-hour. Travel Charge is usually $0, $30, $45, or $60 depending on distance of travel. For meetings of 4 hours or more, please book here, and also call Mac Nurse at 802-472-1727 to discuss your specific needs.
Book
Over-the-phone Support : Malware / Adware / Virus Removal : Remote Viewing / Phone Support
. Duration:1 hr 30 mins·
$150 Flat Charge. Mac Nurse will professionally uninstall and remove all Malware from your Mac. This will be accomplished through a remote Teamviewer screen-sharing of your computer and will require you to have your phone accessible as well as a high-speed internet connection (DSL or Cable) at the time of the service call. It will generally take about 60-90 minutes to complete the whole procedure from start to finish. Sometimes it may only take 30 minutes, or it may take up to 2+ hours depending on the ease or severity of your computer's situation. This service has a flat fee of $150. Tech support for additional concerns that are not Malware or Virus related are billed at the Mac Nurse standard rate of $50/half-hour.
One-on-one technical consulting ($50/half-hour) over the phone and/or Remote Viewing (Screen Sharing) with Mac Nurse. Requires a high speed (DSL, or Cable) Internet Connection. At the appointed date and time, Mac Nurse will call you on the phone at the phone number you provide.
($50/half-hour) One-on-one technical consulting over the phone and/or Remote Viewing (Screen Sharing) with Mac Nurse. Requires a high speed (DSL, or Cable) Internet Connection. At the appointed date and time, Mac Nurse will call you on the phone at the phone number you provide. Customers may book 60 minutes or more using the online calendar. Consults shorter than 60 minutes can be booked by contacting Mac Nurse via email or phone.
Book
Over-the-phone Support : 90-Minutes of Phone-based One-on-One Tech Support
. Duration:1 hr 30 mins·
($50/half-hour) One-on-one technical consulting over the phone and/or Remote Viewing (Screen Sharing) with Mac Nurse. Requires a high speed (DSL, or Cable) Internet Connection. At the appointed date and time, Mac Nurse will call you on the phone at the phone number you provide.
($50/half-hour) One-on-one technical consulting over the phone and/or Remote Viewing (Screen Sharing) with Mac Nurse. If you would like to book a phone-based session for longer than 2 hours, please book more than one appointment. (For instance, book a 2-hour and 1-hour for a 3-hour session. Or book a 2-hour + 2-hour for a 4-hour session. Requires a high speed (DSL, or Cable) Internet Connection. At the appointed date and time, Mac Nurse will call you on the phone at the phone number you provide.
Although Mac Nurse is not an Apple Authorized Retail Store, Mac Nurse is proud to offer its famous Buyers' Assistance Program for the purchasing of NEW Apple devices.
BUYERS' ASSISTANCE PROGRAM
FOR PURCHASING NEW APPLE DEVICES
If you would like to make sure that the computer or mobile device you acquire is spec’d out correctly to meet your long term needs and you desire assistance in ordering a new Mac, iPad, or iPhone, we will happily schedule an appointment with you for a 30-minute Consult to get you connected with the perfect new device(s) from Apple.
Mac Nurse Buyers’ Assistance Program is a service Mac Nurse offers for consultation and guidance in acquiring a brand new Mac computer, iPad, and/or iPhone. For a one-time charge of $50, Mac Nurse will consult with you for up to 30-minutes either by phone or in person, and will help you acquire and purchase the perfect device(s) that will best meet your long-term needs at the best price – nothing more, nothing less. In most cases, your devices will be ready for you within about 1-5 days (or sometimes 1-3 weeks for custom builds). Apple Warranty and AppleCare+ Extended Warranty for new devices will be through Apple, Inc. Most customers save between $200-$800 by consulting with Mac Nurse in their quest for purchasing a new Apple device.
BUYERS' ASSISTANCE PROGRAM
FOR PURCHASING NEW APPLE DEVICES
If you would like to make sure that the computer or mobile device you acquire is spec’d out correctly to meet your long term needs and you desire assistance in ordering a new Mac, iPad, or iPhone, we will happily schedule an appointment with you for a 30-minute Consult to get you connected with the perfect new device(s) from Apple.
Mac Nurse Buyers’ Assistance Program is a service Mac Nurse offers for consultation and guidance in acquiring a brand new Mac computer, iPad, and/or iPhone. For a one-time charge of $50, Mac Nurse will consult with you for up to 30-minutes either by phone or in person, and will help you acquire and purchase the perfect device(s) that will best meet your long-term needs at the best price – nothing more, nothing less. In most cases, your devices will be ready for you within about 1-5 days (or sometimes 1-3 weeks for custom builds). Apple Warranty and AppleCare+ Extended Warranty for new devices will be through Apple, Inc. Most customers save between $200-$800 by consulting with Mac Nurse in their quest for purchasing a new Apple device.
Although Mac Nurse is not an Apple Authorized Retail Store, Mac Nurse is proud to offer its famous Buyers' Assistance Program for the purchasing of NEW Apple devices.
BUYERS' ASSISTANCE PROGRAM
FOR PURCHASING NEW APPLE DEVICES
If you would like to make sure that the computer or mobile device you acquire is spec’d out correctly to meet your long term needs and you desire assistance in ordering a new Mac, iPad, or iPhone, we will happily schedule an appointment with you for a 30-minute consult to get you connected with the perfect new device(s) from Apple.
Mac Nurse Buyers’ Assistance Program is a service Mac Nurse offers for consultation and guidance in acquiring a brand new Mac computer, iPad, and/or iPhone. For a one-time charge of $50, Mac Nurse will consult with you for up to 30-minutes either by phone or in person, and will help you acquire and purchase the perfect device(s) that will best meet your long-term needs at the best price – nothing more, nothing less. In most cases, your devices will be ready for you within about 1-5 days (or sometimes 1-3 weeks for custom builds). Apple Warranty and AppleCare+ Extended Warranty for new devices will be through Apple, Inc. Most customers save between $200-$800 by consulting with Mac Nurse in their quest for purchasing a new Apple device.
BUYERS' ASSISTANCE PROGRAM
FOR PURCHASING NEW APPLE DEVICES
If you would like to make sure that the computer or mobile device you acquire is spec’d out correctly to meet your long term needs and you desire assistance in ordering a new Mac, iPad, or iPhone, we will happily schedule an appointment with you for a 30-minute consult to get you connected with the perfect new device(s) from Apple.
Mac Nurse Buyers’ Assistance Program is a service Mac Nurse offers for consultation and guidance in acquiring a brand new Mac computer, iPad, and/or iPhone. For a one-time charge of $50, Mac Nurse will consult with you for up to 30-minutes either by phone or in person, and will help you acquire and purchase the perfect device(s) that will best meet your long-term needs at the best price – nothing more, nothing less. In most cases, your devices will be ready for you within about 1-5 days (or sometimes 1-3 weeks for custom builds). Apple Warranty and AppleCare+ Extended Warranty for new devices will be through Apple, Inc. Most customers save between $200-$800 by consulting with Mac Nurse in their quest for purchasing a new Apple device.
Mac Nurse
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